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Customer Service & FAQs
Can I order over a secure internet connection?
Yes. This is the easiest and quickest way to order. Our website uses 128-bit encryption to secure every purchase. For your additional safety, your credit card is never saved in the jackgeorges.com system and you can always reach out to us at jgi@jackgeorges.com with questions regarding your order.
Do you accept online credit card payment on larger orders?
Yes. However, regardless of whether an order is large or small, if for any reason the order is flagged by the card processor, we will request a copy of the front and back of the credit card used to place the order as a precaution so that you can prove that the card is in your possession as required by our insurance company. For your additional safety, you can block the first 12 digits on your credit card. Please email jgi@jackgeorges.com with any questions regarding this verification.
Can I order by telephone?
Yes. Please call 1-973-777-6999 and we’ll be happy to take your order or answer any questions that you have. You’ll be asked for the item numbers that are of interest to you, so it will be helpful to have those product numbers or descriptions on hand.
Can I order by fax?Yes. Please add the items to your shopping cart as if you were ordering over the internet. Then, when you’re prompted to order by fax, simply print out and sign the order form. Our fax number is 1-973-777-6028.
Can I order if I’m outside the U.S.?Yes. We will ship your order via United States Postal Service Express Mail. Most shipments will arrive in 3-5 business days. Please note that the recipient may be required to pay duties and taxes based on the laws of their respective country. To make the payment processing for International Orders faster and easier, we strongly suggest that you utilize Paypal for a payment method and then use your credit card on their payment portal. If you choose to use your credit card without Paypal, there will likely be delays - As part of our efforts to protect our consumers and ourselves from fraudulent international orders, after you place your order, you will receive an email from us requesting a copy of the front and back of your credit card. You can block all but the last 4 digits of your credit card number. You can also block the security code as it is not necessary for security purposes. Your information will be protected. The copy must be sent to jgi@jackgeorges.com.
Please note, we request that you do not order lotion for international shipping as it will likely not be accepted by shipping/customs at its final destination.
Once you find an item that you like, click on “Add to Cart”. The item will stay in your shopping cart until you’re ready to check out. You can add as many items to your shopping cart as you like.
How do I remove an item from my shopping cart?Click on the shopping cart link at the top of any page and you will be directed to your shopping cart. Click the box marked “remove” next to the item that you no longer want. Click “update quantities” on the bottom of the page and the item will be removed. You can easily add it back to the shopping cart at a later time.
Will the items in my shopping cart be saved if I have to leave the site?Yes! If you have registered with Jack Georges, you are automatically given a "members cart". To save items in your members' cart, just make sure that you're logged in to the website before closing your browser. Next time you come back to the store, simply log in again and all your items will still be in your cart!
Do I have to have a credit card or a debit card? Which credit/debit cards do you accept?If you are placing an individual order (that is, not a team order), you must use either a credit card or a Visa/Mastercard debit card. We accept American Express, MasterCard, and Visa. In order to use a debit card, it cannot be ATM-based or require a P.I.N. to activate it.
How do I change my order?Once you submit an order over the internet, your order is immediately processed and can be shipped in as quickly as 15 minutes from the time that your payment is approved by Authorize.net or Paypal. In most cases, we will be able to change your order if you call us within an hour of the time that you placed your order (if ordered at night, weekend, or an official holiday, you can call on the morning of the following business day). You must reach us immediately if you placed an order that is to be customized with initials - once initials are stamped into a piece, we can no longer make any changes to an order. Please call us at 1-973-777-6999 if you have any questions.
How can I check my order status?
After placing an order, you will be sent a confirmation email with information regarding what you purchased. Included in that email will be a link to check your order status. Remember, you can always see all details of your account by logging into to the Jack Georges website at https://www.jackgeorges.com/customer/account/.
Please see our returns page: http://www.jackgeorges.com/pages/return-policy.
How do I return a product that I purchased directly from Jack Georges if I don’t have the invoice or packing slip?Please call 1-973-777-6999 ext 317. You will be asked questions pertaining to your order including your name, your address, your telephone number, the reason why you’re returning the item and the approximate date of purchase. You will need to receive an email from us with Return Authorization Number and instructions before you ship your item back to us.
How do I know if you’ve received my return package?You will receive an email notifying you that we’ve received your package. For security reasons, we suggest insuring the package for the value of its contents. We cannot be responsible for packages lost in transit.
Where do I send my return?Please see our returns page: http://www.jackgeorges.com/pages/return-policy.
Is your website secure?
Yes - Jack Georges implements industry standard security policies to protect you while you shop. We work to protect the security of your information during transmission by using Authorize.net to facilitate our credit card transactions. Authorize.net processes the credit cards, so Jack Georges, Inc. will NEVER see your credit card number. Authorize.net protects your privacy and information by using Secure Sockets Layer (SSL) software, which encrypts information you input. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
What is your Privacy Policy?Jack Georges does not require you to submit personal information for general use of our website. By "personal information" we mean any information that would personally identify you, including your name, age, address, telephone number, and email address. Your personal information will not be sold or provided to any individual, company, or organization. Our web server automatically logs information relative to each visitor's domain or access provider but does not recognize or log individual email addresses. The website access statistics are collected and analyzed to determine how many visitors our website receives, what pages are being accessed, and how often. These statistics provide us with useful information about the performance of our website and do not contain any personal information related to our visitors. The email you provide may be used to contact you. By using the Jack Georges website, you agree to the terms of our privacy policy. If you do not agree with the terms of our privacy policy as stated here, please do not use our website. Please contact us for any questions or concerns related to our privacy policy.
Who do I call or email if I have a question?
Please call us at 1-973-777-6999 with any questions. Our office is open from 9:00 am – 5:00 pm (eastern time), Monday through Thursday. We will be happy to help you with product choices and special orders. Or, if you’d prefer to send us an email, please send your question to jgi@jackgeorges.com.
Are all of your products made in the USA?
With a generation of leather craftspersons retiring, hardware and other materials no longer produced in the USA, and the younger generation preferring to work in offices or in simple assembly line production instead of a craft, it is no longer possible to make every item exclusively in the USA. However, we design, source, and sample every item in our factory in New Jersey. For items that are assembled overseas, a skilled team was hand-picked by our U.S. production manager and trained to be sure that every piece is made to exacting standards. As a result, we continue to offer a lifetime warranty on all of our pieces.
How do I sign up for the Jack Georges eNewsletter?Click on the “eNewsletter” link at the bottom of any page to be directed to our sign-in page.
Please see our Warranty Repairs page: http://www.jackgeorges.com/pages/warranty-repairs.
Refurbishing
Please see our Refurbishing page: http://www.jackgeorges.com/pages/refurbishing.
Returns and Exchanges
Please see our returns page: http://www.jackgeorges.com/pages/return-policy/.